Perspectives


Why artificial intelligence is a factor of growth

Today, the takeoff of a transformative set of technologies, commonly referred to as artificial intelligence, has the potential to be not just another driver of growth, but an entirely new factor of production.

SAFe 4.0: do you still need enterprise architects?

IT Enterprise architects IT have been struggling with the ideas of agile programming. But do we still need them? And is it possible to develop big complex solutions without architects? Most architects predicted that complex projects would fail when using the agile methodology. The later has known successes in complex programs, but failures as well.

Putting a machine in the c-suite

Intelligent machines become active advisors and partners in the workforce of the future, and that includes their presence at the highest levels of the organization. But will they ever be more than just decision-support tools, and could they someday have a seat in the C-suite?

The new digital battlegrounds today and beyond

Fjord’s annual Trends Report unveils the most significant technology and business developments that will transform our world in the next 12 months, including the rise of employee experience design, disappearing apps, and the true power of wearables and nearables.

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Market insights


From paper to digital: a new path to transformation

Traditionally, paper-based workflows have ferried information between users. With the increased focus on digital, there has been an associated loss of focus on paper. In many senses, the thinking seems to be: “The paper problem is solved”. But nothing could be further from the truth.

The industrial internet of things

The IIoT, or the Industrial Internet, is driving unprecedented insights and efficiencies in the manufacturing industry. Machine learning, M2M communication, sensor data, and automation technologies work together to create autonomous smart machines and connected factories.

From machine learning to social media

Customer care is getting more personal but emerging trends indicate that smart machines may be key in driving the pursuit of individualised service. Customer care – from the traditional call centre to webchat to social media options – is being transformed almost daily by smarter technology. From an influx of connected devices to improved use of analytics, the consumer’s expectations of how, when and where they receive service from their preferred brands is shifting.

When IT service management isn’t what it could be

Many organizations are coming to grips with an undesirable but indisputable truth: their existing IT Service Management (ITSM) strategy and tools cannot meet business requirements. That’s where Kaizen can help when ITSM processes are not proceeding as planned.

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Case studies


Innovating with insight: the BPOST case

Over the years, BPOST has steadily grown into a leading organisation that plays its innovation card to the full. But this transformation wouldn't have been possible without strong teams and a good enterprise architecture,agrees the CEO Koen Van Gerven.

Analytics demystified: the Ducati case

By introducing a new range of analytics, dream-motorbikes manufacturer Ducati Motor Holding has drastically improved its spare parts demand planning capabilities in order to increase the quality and efficiency of service levels while optimizing stock levels of spare parts and improving cash flow.

CitySight solution to bring greater transparency to parking and traffic enforcement

A new cloud-enabled performance management system from Xerox uses data analytics to help parking managers better manage workloads, make smarter patrol decisions and create high-performance teams of civil enforcement officers in Los Angeles and Denver.  

Consolidated ITO services: the Henkel case

Henkel has consolidated service delivery, tapped into the efficiencies that offshore support affords, and taken advantage of economies of scale through outsourced network of global service centers.

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Why artificial intelligence is a factor of growth

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SAFe 4.0: do you still need enterprise architects?

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Putting a machine in the c-suite

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The new digital battlegrounds today and beyond

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