Marquet insights
From paper to digital: a new path to transformation
Traditionally, paper-based workflows have ferried information between users. With the increased focus on digital, there has been an associated loss of focus on paper. In many senses, the thinking seems to be: The paper problem is solved. But nothing could be further from the truth.
Read moreThe industrial internet of things
The IIoT, or the Industrial Internet, is driving unprecedented insights and efficiencies in the manufacturing industry. Machine learning, M2M communication, sensor data, and automation technologies work together to create autonomous smart machines and connected factories.
Read moreFrom machine learning to social media
Customer care is getting more personal but emerging trends indicate that smart machines may be key in driving the pursuit of individualised service. Customer care from the traditional call centre to webchat to social media options is being transformed almost daily by smarter technology. From an influx of connected devices to improved use of analytics, the consumers expectations of how, when and where they receive service from their preferred brands is shifting.
Read moreWhen IT service management isnt what it could be
Many organizations are coming to grips with an undesirable but indisputable truth: their existing IT Service Management (ITSM) strategy and tools cannot meet business requirements. Thats where Kaizen can help when ITSM processes are not proceeding as planned.
Read moreHow do CIOs really align the business and technology
Aligning IT with business strategy is nothing new, but real-life, inspiring case studies are rare. Here are 11 business and technology leaders on using IT to underpin the strategy of their business.
Read moreThe internet of things explained
Undoubtedly, you have already heard -hundreds of times- about the internet of things. But what is it exactly, and what are the so-called things ?
Read morePowering the hybrid enterprise
Surveys show that 62% of employees work in multiple locations,and that 52% of enterprises have more than half of their corporate data outside the data center.To deal with these challenges, IT must determine how to overcome myriad technical constraints and allow anytime, anywhere computing.
Read moreWhy devices security is entering the CIO domain
One of the considerations that people are increasingly taking into account when selecting a mobile device, is security. The top developers are aware of this and have been continuously adding security and management features with every iteration of their operating systems. By Rik Ferguson, world's top acclaimed expert in IT security (Source: cio.com.uk)
Read moreThe 7 steps of big data delivery
The big data trend represents the evolving need to process large amounts of data with a new crop of technology solutions that aren't necessarily your father's database. So, what does a company need to consider when contemplating getting started with big data?
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